Caller.ee LogoCaller.ee
Get Started
New: Advanced AI Scoring Models

Unlock the Hidden Value in Every Customer Call.

Caller.ee is a premium call transcription and analysis platform that eliminates manual QA. Supercharge your contact center with advanced voice AI, automatic topic detection, and intelligent agent scoring.

Get Started
Video Thumbnail

Everything at Your Fingertips

An intuitive dashboard provides real-time insights into call volumes, performance scores, and agent activity.

Dashboard

Overview of your call analytics and performance metrics

Total Calls
1,055

12% from last week

Avg. Duration
10:24

3% from last week

Active Users
2,845

8% from last week

Performance Score
94%

2% from last week

Call Volume
Daily call volume for the past week
Performance Trend
Monthly performance score over 6 months
Recent Calls
Latest call activity and sentiment analysis

John Smith

12:34

Positive

Sarah Johnson

8:45

Neutral

Mike Davis

15:22

Positive

Emma Wilson

6:18

Negative

David Brown

11:03

Positive

Built for High-Performance Teams

Everything you need to monitor quality, train agents, and understand your customers without listening to hours of recordings.

Intelligent Audio Processing

Unlock comprehensive insights powered by cutting-edge voice AI. Accurate transcriptions combined with emotional intelligence.

  • Speaker Diarization
  • Sentiment Analysis
  • Auto-Language Detection
AI-Powered Templates

Create custom scorecards to rigorously evaluate your calls according to your own unique business criteria.

  • Custom AI Prompts
  • Intelligent Agent Scoring
  • Topic & Entity Detection
Centralized Hierarchy

Organize BPO operations effectively via multi-level categorization, perfectly structured for huge teams.

  • Multi-Client Management
  • Campaign Active States
  • Active Agent Registry
Custom Data Tracking

Build out Custom Fields to attach specific metadata to your calls. Track ticket IDs, closure statuses, or revenue generated anywhere in the platform.

Seamless Workflow Dashboard

Monitor everything via an intuitive UI dashboard equipped with comprehensive analytics. View daily trends, average scores, and instantly trace issues down by client, campaign, and agent. Includes simple, one-click CSV Data Export for external reporting.

Deep Dive into Every Conversation

Review automated quality scorecards, sentiment breakdowns, and detailed conversational intelligence for every single call.

Call Analysis

Detailed transcript and AI-powered analysis

Call #12845
Duration
1:48

Minutes

Sentiment Score
87%

Positive

Agent Performance
94%

Excellent

Resolution
Resolved

First Call

Call Details
Full transcript with sentiment analysis

Agent

00:00

neutral

Thank you for calling TechSupport. This is Sarah speaking. How can I help you today?

Customer

00:08

negative

Hi Sarah, I'm having trouble with my internet connection. It keeps dropping every few minutes.

Agent

00:15

positive

I understand how frustrating that must be. Let me help you troubleshoot this issue. Can you tell me when this started happening?

Customer

00:24

negative

It started yesterday afternoon. I've tried restarting the router but nothing seems to work.

Agent

00:31

neutral

Thank you for trying that. Let me check your account and connection status. Can you confirm your account number for me?

Customer

00:38

neutral

Sure, it's 12345-67890.

Agent

00:42

positive

Perfect, thank you. I can see there's been some maintenance in your area. Let me run a diagnostic test on your line right now.

Customer

00:52

positive

Okay, that makes sense. Thank you for checking.

Agent

01:15

positive

Good news! I've identified the issue and sent a signal refresh to your modem. Your connection should be stable now. Can you check if you're still experiencing any drops?

Customer

01:28

positive

Let me check... Yes! It looks like it's working perfectly now. Thank you so much for your help!

Agent

01:35

positive

You're very welcome! I'm glad we could resolve this quickly. Is there anything else I can help you with today?

Customer

01:42

positive

No, that's all. Thank you again!

Agent

01:45

positive

Thank you for calling. Have a great day!

Key Insights
AI-generated call highlights

Issue Resolution

Successfully resolved connection issue with signal refresh

Customer Satisfaction

High satisfaction indicated by positive closing sentiment

Efficiency

Quick resolution time of under 2 minutes

Empathy Score

Agent demonstrated strong empathy and understanding

Summary

Customer contacted support regarding intermittent internet connection issues. Agent Sarah identified ongoing maintenance in the customer's area and successfully resolved the issue with a signal refresh.

AgentSarah Johnson
DateFeb 21, 2026
Time2:34 PM
Performance Summary
Total Score93/105

89% Overall

Proper Greeting
15/15
Active Listening & Empathy
13/15
Problem Identification
14/15
Account Verification
10/15
Clear Communication
14/15
Resolution & Follow-up
12/15
Professional Closing
15/15

Trusted by Industry Leaders

See how top call centers and SaaS companies are transforming their QA processes with our AI platform.

"Caller.ee reduced our manual QA time by 85%. The sentiment analysis specifically helps us identify coaching opportunities instantly rather than randomly listening to calls."

SJ

Sarah Jenkins

Head of Customer Success

"As a BPO handling multiple clients, the hierarchy features are incredible. We can easily switch contexts and generate granular reports for every campaign within minutes."

MC

Marcus Chen

Director of Operations

"The Custom AI Prompting allows us to check if specific legal disclaimers were read on every single sales call. It's essentially an automated compliance department."

ER

Elena Rodriguez

VP of Sales

Simple, Transparent Pricing

Volume-based tiered pricing built to fit teams of any scale. Start free, upgrade when you grow.

Free
Perfect for trying out Caller.ee.
0€/mo
  • 15 Transcription Min/mo
  • 15 Calls Maximum
  • 5 Analysis Runs
  • Up to 5 Templates
  • 100 MB Storage
Get Started
Growth
Most Popular
For growing businesses.
78€/mo
  • 2,000 Transcription Min/mo
  • Equivalent to ~400 calls
  • 600 Analysis Runs
  • Up to 30 Templates
  • 5 GB Storage
Get Started
Enterprise
For power users and massive teams.
Custom
  • Custom Transcription Volume
  • Dedicated Support SLAs
  • High-volume Analysis Runs
  • Custom API Integrations
  • Unlimited Storage Potential
Contact Us

Prorated charges and credits apply automatically for upgrades or downgrades within billing cycles.

Ready to elevate your QA process?

Get in touch with our team to see how Caller.ee can completely transform your customer support operations.

Support 24/7

We're here to help anytime.

Direct Contact
Reach out to our team via email for inquiries, demos, or support.

Connect with Sales

We usually respond within 24 hours.
info@sumgrey.com