Follow one call.
Then all 412.
A hands-on tour on sample data. Five steps, about two minutes, nothing to sign up for. Kalle does the talking.
Hand me a call.
Any call.
01 / 05 · Upload
Hand over the recordings.
Drop in audio files, one or a whole batch, and say which campaign and agent they belong to. There is no phone system to connect.
Go on. Hand them over.
- Client · Telecom operator
- Campaign · Broadband support
- Language · Auto-detect
Sample data
Drop recordings here
MP3, WAV, OGG or M4A. One file or a batch.
- No calls yet.
0 of 3 analyzed
02 / 05 · Transcribe
Two voices, told apart.
Every call becomes a timestamped transcript, split into agent and customer even when the recording is mono. The language is detected for you.
Press play. I'll sort the voices.
Sample data
03 / 05 · Protect
Personal data never has to land.
Switch redaction on and emails, phone numbers, IDs, IBANs, card numbers, names and addresses are stripped before the transcript is stored or analyzed.
I can hear the email.
Stored and analyzed exactly as heard.
Sample data
- Emails
- Phone numbers
- National IDs
- IBANs
- Card numbers
- Names
- Addresses
04 / 05 · Score
It sounded fine. It scored 75%.
Your scorecard grades each section and quotes the line behind every point. Pick a criterion to see its evidence.
Nobody asked who was calling.
Sample data
Summary
Connection issue fixed with a remote line reset. The agent skipped identity verification before troubleshooting.
No. The agent started troubleshooting without confirming who was calling. No name or account details were requested.
01:37 Agent · “Sorry about that. Let me check the router for you.”
Linked knowledge: Support playbook
05 / 05 · Coach
It wasn't just that call.
Zoom out to all 412. Filter by campaign or agent to see which criteria cost the most points and who needs help first.
I'd start with verification.
Sample data
Weakest criteria
Average % achieved per section, worst first.
- Customer Verification48%4.8 of 10 pts on average
- Solution Accuracy74%22.2 of 30 pts on average
- Active Listening78%15.6 of 20 pts on average
- Proper Closing90%9.0 of 10 pts on average
- Corporate Greeting94%9.4 of 10 pts on average
Agents to coach
Average score, lowest first. Pick one to filter.
Score over time
Weekly average score, last 8 weeks.
Under 70% is a fail
| 7 weeks ago | 73% |
|---|---|
| 6 weeks ago | 73% |
| 5 weeks ago | 73% |
| 4 weeks ago | 74% |
| 3 weeks ago | 75% |
| 2 weeks ago | 75% |
| Last week | 76% |
| This week | 76% |
Now run it on your calls.
That was sample data. The free plan gives you 45 transcription minutes a month to take your own recordings through the same five steps.
That was one call.
I do this to all of them.