The full platform

One platform from recording to decision

Everything a contact center needs to transcribe, score and learn from 100% of its calls — without stitching together transcription vendors, spreadsheets and manual QA.

Voice Intelligence

Transcription that understands who's talking

Upload recordings in bulk and get clean, timestamped transcripts with agent and customer separated by voice — even from mono phone audio, which is what most telephony systems export. Choose from 40+ languages or let detection handle it; forcing a language gives near-perfect accuracy, including on regional languages most tools ignore.

MP3, WAV, OGG and M4A supported
Speaker separation on mono and stereo audio
40+ languages: Spanish, English, Portuguese, French, German, Italian and more
First-class support for Catalan, Galician and Basque
Live status per call: queued → transcribing → analyzed

AI Analysis

Scorecards that encode your standards

Your QA criteria become analysis templates: sections with plain-language instructions, a response type (short answer, long summary or list extraction) and a point weight. The AI evaluates every call section by section, citing transcript evidence, then rolls it up into an overall 0–100% score with an executive summary. Reuse templates globally, set per-client defaults, or pin one to a campaign.

Plain-language criteria — anyone on the team can write them
Short answers, long summaries and structured list extraction
Evidence-cited scoring — the AI must justify every point
Executive summary generated for every call
Re-analyze any call with any template, on demand

Knowledge & Search

Analysis grounded in your playbook

Upload your scripts, policies and FAQs into knowledge bases and link them to your scorecards. When a call is analyzed, the AI retrieves the relevant passages and evaluates the agent against your actual material — did they follow the current script, quote the right policy, use the approved wording? Meanwhile, every transcript is indexed for natural-language search across your whole call history.

Knowledge bases from pasted text or uploaded documents
Script and policy compliance checks per scorecard
Semantic search: find calls by meaning, not just keywords
Tenant-isolated — your knowledge never mixes with anyone else's

Organization

A hierarchy built for BPOs and multi-team operations

Model your operation the way it actually runs: clients at the top, services underneath (inbound, outbound, omnichannel), campaigns inside services, and an agent registry across everything. Each level filters dashboards and analytics, so a BPO can answer 'how is client X's retention campaign doing?' in two clicks.

Clients → Services → Campaigns, with campaign lifecycle states
Agent registry with per-agent performance tracking
Custom fields on calls: ticket IDs, outcomes, revenue — AI can auto-extract them
Bulk assignment of calls to campaigns

Analytics & Reporting

Analytics that end in a coaching decision

Most analytics tell you what happened. Caller.ee's analytics tell you what to do: the weakest criteria across your operation ranked worst-first, the agents who need coaching ordered by average score, fail rate against your quality threshold, and the lowest-scoring calls ready for review. Filter everything by date range, client, campaign or agent.

Average score, fail rate and score distribution with trends
Weakest criteria ranked across all analyzed calls
Agents-to-coach and campaign performance comparisons
Dashboard KPIs with period-over-period changes
One-click CSV export for external reporting

Privacy & Control

Enterprise-grade control, self-service simplicity

PII redaction strips emails, phone numbers, national IDs, IBANs, card numbers, names and addresses from transcripts before storage and analysis — configurable per account with per-campaign overrides for client-specific compliance. Accounts are strictly isolated, and you can export all your data as JSON or delete your account entirely, no ticket required.

Optional PII redaction across many languages
Per-account defaults, per-campaign overrides
Strict tenant isolation on every query
Self-service data export and account deletion

Start scoring in minutes with 8 ready-made scorecards

Every preset ships with weighted sections a contact center manager will recognize — use them as-is or as the starting point for your own criteria.

Customer Support

Greeting, verification, empathy, resolution, closing

Sales Discovery

Rapport, needs analysis, budget & authority, next steps

Technical Support

Issue identification, troubleshooting, resolution confirmation

Cold Calling / Outreach

Hook, value proposition, objection handling, the ask

Real Estate Qualification

Timeline, criteria, financing, appointment setting

Job Interview Screening

Experience, salary, availability, communication

Appointment Setting

Qualification, scheduling efficiency, confirmation

Customer Retention

Empathy, root-cause analysis, save offer

Up and running in an afternoon

A built-in starter guide walks you through setup — most teams score their first real call within the hour.

1
Model your operation
Add a client, a service and a campaign. Register your agents.
2
Pick your criteria
Choose a preset scorecard or write your own sections in plain language.
3
Upload and analyze
Drop in real recordings and watch scores, summaries and analytics appear.

Start Free See the pipeline